A survival kit for account managers - a five-star strategy to retain and grow your business and enhance your customer interaction effectiveness

5 star relations

Every new lead goes through 17 stages on average where validation and consensus creation is needed. It means if we are able to improve most of them, your company wins.My goal is to provide practical knowledge and tools that will help you increase efficiency in managing client accounts and grow your business. I offer you a training called "5 relations".

How this program benefits to?

  • L&D Manager

With my extensive experience of 18 years working with large companies, I have successfully supported the development of international directions. This training will help increase the effectiveness of training and development of personnel, increase the effectiveness of interaction with customers, develop strategies for maintaining and growing business, and increase competence in the field of training and development.

  • Head of Account Management

As a CEO and team leader, I understand and possess leadership skills. My training program is designed to  improve interactions with customers, establish strategies for business growth, and enhance competence in the training and development field. Through a combination of practical materials and real-life case studies, this training will equip you with the necessary skills and knowledge. 

  • Account manager

The training has useful materials and cases that account managers should learn to improve their competitiveness. Thanks to the visual presentation of the material and a special technique, the material is quickly and long-lastingly memorable.

Duration of training: 6 weeks.

Every two weeks you will study a new module consisting of two webinars accompanied by practical exercises & case studies including issues your team is struggling right now.

Program

  • I provide practical cases and tools to improve your engagement with existing clients and foster relationships that lead to increased profitability. Development of strategies to effectively bring existing customers to a new level. By the end of Module 1, you will be equipped with the knowledge and tools to:

    IT b2b service business sales cycle understanding

    Frameworks to use with existing client base to generate new business

    How to keep relations with existing and previous clients fresh and warm.

  • You learn how to effectively analyze customer profiles, identify key selling points, and utilize techniques to make strategic decisions. This module is designed to empower you to create stronger, more productive client relationships, leading to increased customer satisfaction and business growth. By the end of Module 2, you will be equipped with the knowledge and tools to:

    Develop comprehensive customer profiles that enable personalized client interactions.

    Recognize and capitalize on sales opportunities within your existing client base.

    Make strategic decisions that align with client needs and business goals.

  • Module 3 is dedicated to honing your negotiation skills, ensuring you can confidently and successfully navigate discussions with clients and partners. You will master techniques and approaches for successful negotiations to achieve mutually beneficial outcomes.

    By the end of Module 3, you will be able to:

    Conduct negotiations with confidence, employing advanced strategies to achieve favorable outcomes.

    Effectively handle objections and challenges that may arise during negotiations.

    Build and maintain strong client and partner relationships through productive negotiations.

  • Using LinkedIn to engage and engage with customers and partners. Creating an influential profile and engaging the target audience.

    By the end of Module 4, you will be able to:

    Create an influential LinkedIn profile that attracts your target audience.

    Effectively network and connect with potential clients and partners on LinkedIn.

    Utilize LinkedIn as a valuable platform for client engagement and professional growth.

After completing this training using a special methodology, managers will receive the following benefits:

  • Increasing the number and volume of transactions with existing customers.

  • Increasing sales points and improving decision-making methods.

  • Confidence in conducting successful negotiations and effective work on LinkedIn.

  • Improving competitiveness and the ability to effectively respond to negative phenomena in modern business (such as "black swans").