Advisory is a comprehensive service that aims to help companies to make a shift quicker, enhance client relations, level up account management level, embed upsell business processes and strategies, maximize their lifetime value of the existing client base. With years of experience in various service industries, Iryna conducts a thorough audit of your company's current situation to identify problems and areas for improvement recommendations, artefacts and settled business processes followed with on-hand supervising of the implementation done by your team themselves.
Who's it for?
B2B service companies with extended sales cycle: IT outsourcing, manufacturing, consulting, etc. Upsell advisory package is a powerful tool for companies looking to improve their performance faster with 3d party expertise. By providing a comprehensive examination of your company's current affairs, the Upsell Advisory service offers a ready-made solution that can be purchased from an experienced expert in various service industries. All knowledge is given by Advisor and would implemented by your team to keep the expertise inside your business.
The Advisory service is divided into three phases to ensure a structured and methodical approach.
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“As it is an audit” phase , conduct an in-depth audit of your company's current affairs. This includes evaluating your client base and assessing the effectiveness of your current strategies of account management, nurturing and upsell. This initial assessment provides valuable insights that serve as the foundation for the next stages of the Advisory service. The audit covers involved in client relations c-level executives and middle managers, and account managers (or those who cover this role) themselves.
“Solution pill” phase , Iryna develop customized business processes for Relationship Management Strategy implementation. As well as a road map to embed it into existing business models, business processes and CRM. This includes creating the set of artefacts to use like strategic and opportunities maps for account managers, backlog of ideas, identifying key areas of upsells, and outlining the necessary steps to enhance client relations. These processes are designed to help you build stronger relationships with your clients, improve customer satisfaction, and as a result increase the profitability of your company. This phase includes valuable frameworks to use: persuasion techniques, customer profiling and decision making process, negotiation techniques, etc.
“To be future state delivery” phase The last stage of consulting services is implementation. Iryna work closely with your team to ensure the smooth implementation of the strategies and processes developed in the previous phase. During this phase, we provide ongoing support and guidance and make adjustments as needed to ensure successful integration of the new practice. The key benefit for your business: all knowledge stays within the company and won't disappear like Cinderella's stuff when the advisory project would be finished.
Through the Advisory service, you will gain access to a range of artifacts that will further support your company's growth and success
These artifacts include:
a backlog of ideas framework, which can serve as a valuable resource for future planning and innovation.
together we will create a map of offers, which will guide your account management team on what to offer to the client next.
persuasion points map which will give a tools on how to convey your clients to explore all benefits of the service you offer
hunting for opportunities technique which helps to generate almost endless ideas about your clients needs to help you to help them to make their business better
By leveraging these artifacts, you will be equipped with a deeper understanding of your clients, their needs, and the potential areas for growth within your business. The greater the focus on service maneuvers, the greater the strategic, financial, and marketing benefits.